Free Next Day Delivery when you spend over £100
Christmas 2014 - Delivery and Opening Hours
During this Christmas season, we will be closed on Christmas Day, Boxing Day and New Years Day, otherwise our office and shop will be open as per our normal hours (weather permitting!).
Our last day for dispatching orders before Christmas will be Monday 22nd December. We will try to process all orders placed on this day before 12.00pm for next day delivery, but cannot guarantee delivery dates.
To ensure your order is delivered before Christmas we would suggest a 'last orders' date of 12.00pm Thursday 18th December.
We will not be operating a full delivery service between Christmas and New Year - orders placed after 12.00pm Monday 22nd December may not be dispatched until Monday 5th January 2015.
If you have any questions regarding delivery, please call us on 01747 860423. Happy Christmas!
Deliveries to Mainland UK and Isle of Wight:
- ● Orders with a value in excess of £100 are delivered free. All other deliveries will incur a surcharge of £10.
- ● There is no minimum order quantity.
- ● Orders placed before 1.00pm are usually delivered Next Day.
- ● Orders placed before 1.00pm on a Friday will usually be delivered on the following Monday.
- ● Next Day delivery excludes weekends - please select a Premium service if you require a Saturday delivery.
- ● Orders placed on a Saturday, Sunday or Bank Holiday will not be dispatched until the next working day.
- ● Delivery may be made by our courier at any time up to 6.30pm.
- ● Prices quoted for mixed case wine offers include free delivery unless otherwise stated.
Deliveries to the Scottish Highlands and Islands, Scilly Isles, Isle of Man, the Channel Islands, Northern Ireland and the Republic of Ireland:
Deliveries to these destinations may take longer and will incur the following one-off surcharge:
- ● £20 - Scottish Highlands & Islands, Scilly Isles, Isle of Man, and Northern Ireland.
- ● £25 - The Channel Islands and the Republic of Ireland.
- ● Free delivery offers, such as our Mixed Case Wine Offers section, displayed on our website only apply to Mainland UK delivery addresses.
- ● Where a delivery surcharge applies, the Yapp Brothers website will automatically add this in the Checkout, according to the delivery address entered.
- ● We reserve the right to amend or cancel any order where a delivery surcharge should apply to the address but has not been charged.
Click and Collect Service
A 'Click and Collect' service is available on the Yapp Brothers website - place your order online and then collect it from the Yapp Brothers shop shortly afterwards.
To take advantage of this service, simply 'add to basket' your choice of wines, and then select the 'Collect from Shop' option on the delivery page in the checkout, then complete the payment page.
Our standard collection discount of £6.00 per case of wine purchased is applied to the basket before you pay, and there are no delivery charges applied irrespective of order value.
Your order will be ready to collect from our shop within two hours.
- ● Please note that web orders can only be accepted for the destinations above, due to varying costs of delivery. Delivery to other International destinations can be organised, but these need to be arranged by telephoning our office.
Delivery Instructions, Receipt of Wine & Other Important Information
- ● If there will be no-one at home, work or other nominated destination to accept the delivery, it is helpful to provide instructions as to where the wine may be securely left. Please use the 'Delivery Instructions' field on the Payment screen of our Checkout to do this.
- ● All cases should be opened and examined on arrival. If this is not possible, the carrier’s sheet must be signed "unexamined".
- ● Missing Wine or cases damaged in transit must be reported to us within 3 days of receipt of advice of dispatch. If you are expecting a delivery and have not received it within 3 working days, please notify us.
- ● In the event that we are given incorrect order or delivery details by the customer, we can arrange collection and re-delivery of wine for which there will be a charge.
Stock Held In Bond
- ● We hold our bonded stock at Octavian Cellars, Corsham. Therefore we do not charge for In Bond transfers to other accounts within that site. In Bond transfers outside of Octavian Corsham are charged at £15 per case up to 2 cases, £5 per case thereafter.
- ● If you have any questions regarding delivery, please contact us and we will endeavour to help.