We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the GDPR Directive). Our data protection registration is Z7143299.
Information we collect, and why:
We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service.
The type of information we collect and store about you includes:
- Your name.
- Your address, and any alternative delivery addresses.
- Your email address.
- Your phone number.
- Your purchase history.
This enables us to fulfill orders that you place with us, and to contact you to arrange delivery or notify you of any problems with your order.
We may use previous purchase histories to tailor more relevant offers to you, and avoid duplication of unwanted marketing material.
Payment & Credit Card Details:
Our website does not store any of your payment or credit card details - we use Sagepay and Paypal, 3rd party providers of secure payment gateway services.
What are cookies?
Cookies are small text files which are placed on your computer when you visit a website. First party cookies are set by the site you have chosen to visit. Third party cookies are set by sites external to the one you are visiting. Session cookies expire when you close your browser. Persistent cookies do not immediately expire and will remain on your computer until they reach their expiration date or you choose to remove them. Web beacons are small pixels that are used alongside cookies to monitor site activity.
Cookies are not computer programs and they cannot spread viruses. They cannot access other information stored on the users computer in order to get a user's email address for example. Customers may opt out if they prefer. Yapp Brothers recommends that you accept cookies from our web site, as you will not be able to use our online shopping service without them.
However, if you wish to disable cookies on our site and any other, it can be achieved via your browser settings or via http://www.networkadvertising.org/choices.
To find out more about managing cookies visit http://www.aboutcookies.org.
Yapp Brothers uses first party cookies to:
1. Provide a shopping service such as logging in to your account, remembering the contents of your basket and remembering your details whilst going through checkout.
2. Track visitor numbers, paths and sales to ensure that we can supply a fast and efficient shopping service, and to make improvements to services based on tracked visitor behaviour.
Yapp Brothers uses third party session and persistent cookies to:
1. Track sales where the visitor was referred from external sites.
2. Track video views.
3. Provide remarketing support.
Yapp Brothers work with third party suppliers such as Google and Facebook who may set cookies on our website. This allows Yapp Brothers to use remarketing techniques to help target our marketing and advertising campaigns more effectively by providing internet based advertisements that are personalised to your interests. The website also uses embedded video from Youtube, which may also set cookies.
Content Sharing and Social Networks:
If you take the opportunity to 'share' Yapp.co.uk content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Providing your personal data to others:
We do not, and will not, sell any of your personal data to any third party.
However, we may disclose your personal data with certain categories of companies as an essential part of being able to provide our services to you. This includes our delivery couriers, our insurers and professional advisers, our website development & hosting provider, our postal and email delivery providers.
Yapp Brothers uses Feefo, an independent reviews company, to gather customer feedback. If you do not wish to be contacted by Feefo, either contact us or click the 'remove me' link in any of Feefo's emails.
Yapp Brothers only send communications (by email or by post) to customers who have previously opted in to receive such communications via our website, or who have expressly consented in person (by phone, in our shop or at a Trade show) or by 'legitimate interest'.
If you decide you no longer want to receive marketing communications from us you can opt out at any time by following the 'Unsubscribe' link at the bottom of any of Yapp Brothers' newsletters, or by writing to us by mail or email (you can contact us here). This process may take up to one month from receipt of the letter or email.
You have the right to make sure your information is correct and up to date, and the right to request a copy of the personal information we have on file. If you want to update any of your information, including your marketing preferences, you can email us and will update this within one month.
If you decide you would like us to delete the data we hold on you, or to transfer that data to a third party of your choice, please include your name, address, and/or email address when you contact us.