Our No Quibble Policy:
If you don't like any wine that you buy from us, for whatever reason, you may return any un-opened bottles within a month of purchase and we shall refund your money without question or delay. This applies to United Kingdom customers only and to overseas customers' orders delivered to a United Kingdom port.
To return a purchase, please call us directly on 01747 860423 to discuss the matter and arrange a convenient collection.
This Guarantee applies to en primeur sales in the sense that customers have the right to change their mind within fourteen days of their order being accepted.
Please see our full Terms and Conditions here.
We are members of The Bunch, a group of Britain’s best independent wine merchants which champions the causes of both the independent wine trade and individual, grower-made wines. As such, we are signatories to The Bunch Code of Practice, setting industry standards for customer satisfaction and for the security of customers' paid reserves.
For the full Code of Practice visit The Bunch website: www.bunchwines.co.uk.